OPERATIONS

Director of Operations

Washington DC (in-office) • Full-time

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About Us: At Gray Space Strategies, our mission is to empower bold leaders to transform industries, dominate markets, and forge powerful partnerships for the future. We bridge the government and industry divide, as a mission-driven boutique professional service and strategic advisory firm in Washington, D.C. Our team has decades of experience managing and solving complex challenges, maintaining and growing brands and market shares, and building relationships between industry and government leaders.

 

Position Summary: The Director of Operations will play a critical role in leading the company's operational efforts, ensuring the effective implementation of strategies, and overseeing both internal and external projects. This role demands a strategic thinker with a hands-on approach, who can manage deadlines, prioritize tasks, communicate well under pressure, and ensure smooth operations across the board. The Director of Operations will be responsible for managing resources, optimizing processes, and fostering strong client relationships, all while maintaining oversight of financials and driving innovation. The ideal candidate will have a proven track record in operations management and a strong ability to collaborate across functions and develop strategic partnerships.

 

Key Responsibilities:

 

• Operational Planning and Execution:
  • Lead the development and implementation of operational strategies that align with the company’s goals, ensuring efficient execution across all projects and initiatives.
  • Translate strategic objectives into actionable plans, driving successful internal and external outcomes.
• Accountability to Deadlines and Prioritization:
  • Ensure all projects and tasks are delivered on time and within scope, managing priorities effectively for and with clients.
  • Maintain accountability for meeting deadlines and adjusting plans to accommodate client needs and operational demands.
• Project and Process Management and Optimization:
  • Oversee the management and optimization of multiple projects and processes, ensuring they are streamlined for maximum efficiency and effectiveness.
  • Continuously seek opportunities to improve processes, implement best practices, and enhance project outcomes.
• Resource Management:
  • Allocate resources effectively across projects, ensuring the right people and tools are in place to achieve desired results.
  • Monitor resource utilization to optimize productivity and meet project demands.
• Contractor (1099) and Human Resource Management:
  • Oversee all HR functions, including recruitment, onboarding, performance management, and employee relations, ensuring a productive and compliant workforce.
  • Manage and coordinate the activities of 1099 independent contractors, handling HR administration tasks such as onboarding, performance tracking, and compliance.
  • Ensure contractors fully align with company standards and project goals, fostering a productive and motivated workforce.
• Client Relationship Management:
  • Act as the primary operational contact for clients, ensuring their needs are met and expectations exceeded.
  • Build and maintain strong client relationships, providing regular updates and promptly addressing concerns.
• Financial Oversight and Budgeting:
  • Oversee budgeting and financial management for projects, ensuring alignment with company objectives and profitability goals.
  • Monitor financial performance and adjust operations as needed to stay within budget and achieve financial targets.
• Technology and Innovation:
  • Leverage technology to enhance operational efficiency and support the company’s growth initiatives.
  • Drive innovation within operations, exploring new tools and methodologies to improve service delivery and client satisfaction.
• Cross-Functional Collaboration:
  • Bring cohesion to a dispersed and decentralized team of functional experts, ensuring alignment and collaboration on key initiatives and client services.
  • Foster a collaborative work environment driving cross-functional teamwork and success.
• Strategic Partnerships and Alliances:
  • Cultivate and manage strategic partnerships and alliances that support the company’s growth and operational objectives.
  • Collaborate with identified external partners to expand the company’s reach and capabilities, driving long-term success.

Qualifications

• Bachelor's degree in business administration, communications, or a related field. Master's degree preferred.
• Proven experience in operations management, event planning, or related roles, with a minimum of 5 years in a leadership capacity.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and stakeholders.
• Proficiency in database management systems (e.g., Salesforce, HubSpot) and event management platforms.
• Attention to detail and a commitment to delivering high-quality results under tight deadlines.
• Knowledge of the nonprofit sector and experience working with donors and members preferred.

The salary range for this role is $70,000 - $80,000/year. 

Our organization deeply values diversity and kindness in the workplace. We believe in fostering an environment where every individual feels respected, included, and empowered to bring their unique perspectives and talents to the table. We are committed to non-discrimination in all aspects of employment, embracing differences in race, ethnicity, gender, sexual orientation, disability, religion, and background, and we actively promote an atmosphere of kindness, empathy, and mutual respect among our team members.